SHIPPING POLICY

Last Updated: November 5, 2025

Thank you for shopping with OFFICIAL VAU.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website (Officialvau.com).

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1. ORDER PROCESSING TIME

• Orders are usually processed within [1–3] business days

• Orders placed on weekends or holidays are processed the next business day

• Processing time may be longer during sales or new collection launches

Once your order has shipped, you will receive a confirmation email with tracking details.

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2. SHIPPING TIME & DELIVERY

Estimated delivery time begins after your order has been processed:

Delivery times may vary due to courier delays, customs, or peak seasons.

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3. SHIPPING COSTS

• Shipping rates are calculated at checkout based on location and order weight

• Free shipping promotions may apply during special campaigns or minimum-order amounts

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4. ORDER TRACKING

Once your package is shipped:

• You will receive an email or SMS with a tracking link

• Tracking may take 24–48 hours to update in the courier system

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5. WRONG ADDRESS / FAILED DELIVERY

Please ensure your shipping address is correct before placing an order.
OFFICIAL VAU is not responsible for:

• Delays due to incorrect or incomplete addresses

• Missed deliveries where courier attempts were unsuccessful

If a package is returned due to wrong address or failed delivery, we can reship it once the customer covers additional shipping fees.

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6. LOST OR DAMAGED PACKAGES

If a package is lost, damaged, or missing:

• Contact us at Jouvaughnie@hotmail.com

• Provide order number and tracking information

• We will open a claim with the shipping carrier

If confirmed lost or damaged, we will replace or refund the item depending on availability.

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7. INTERNATIONAL SHIPPING (If applicable)

For international orders:

• Customs fees, import duties, and taxes may apply

• These fees are not included in product price or shipping cost

• Customers are responsible for paying customs charges in their country

International shipping times may vary based on customs clearance.

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8. DELIVERY CONFIRMATION

Once the tracking shows "Delivered," the package is considered successfully delivered.
OFFICIAL VAU is not responsible for stolen or misplaced packages after delivery confirmation.

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9. CONTACT INFORMATION

If you have shipping questions, contact us at:
📩 Jouvaughnie@hotmail.com
📍 [Insert Business Address or “Available upon request”]