Shipping Policy

SHIPPING POLICY

Last Updated: November 5, 2025

Thank you for shopping with OFFICIAL VAU.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website (Officialvau.com).

1. ORDER PROCESSING TIME

  • Orders are usually processed within [1–3] business days

  • Orders placed on weekends or holidays are processed the next business day

  • Processing time may be longer during sales or new collection launches

Once your order has shipped, you will receive a confirmation email with tracking details.

2. SHIPPING TIME & DELIVERY

Estimated delivery time begins after your order has been processed:

Location Estimated Delivery Time
Local/National Shipping 1-3 Business days
International Shipping 7-14 Business days

Delivery times may vary due to courier delays, customs, or peak seasons.

3. SHIPPING COSTS

  • Shipping rates are calculated at checkout based on location and order weight

  • Free shipping promotions may apply during special campaigns or minimum-order amounts

4. ORDER TRACKING

Once your package is shipped:

  • You will receive an email or SMS with a tracking link

  • Tracking may take 24–48 hours to update in the courier system

5. WRONG ADDRESS / FAILED DELIVERY

Please ensure your shipping address is correct before placing an order.
OFFICIAL VAU is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Missed deliveries where courier attempts were unsuccessful

If a package is returned due to wrong address or failed delivery, we can reship it once the customer covers additional shipping fees.

6. LOST OR DAMAGED PACKAGES

If a package is lost, damaged, or missing:

  • Contact us at Jouvaughnie@hotmail.com

  • Provide order number and tracking information

  • We will open a claim with the shipping carrier

If confirmed lost or damaged, we will replace or refund the item depending on availability.

7. INTERNATIONAL SHIPPING (If applicable)

For international orders:

  • Customs fees, import duties, and taxes may apply

  • These fees are not included in product price or shipping cost

  • Customers are responsible for paying customs charges in their country

International shipping times may vary based on customs clearance.

8. DELIVERY CONFIRMATION

Once the tracking shows "Delivered," the package is considered successfully delivered.
OFFICIAL VAU is not responsible for stolen or misplaced packages after delivery confirmation.

9. CONTACT INFORMATION

If you have shipping questions, contact us at:
📩 Jouvaughnie@hotmail.com
📍 [Insert Business Address or “Available upon request”]