FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

OFFICIAL VAU – Clothing & Fashion Store

1. How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout.
Once your order is confirmed, you will receive an email with your order details.

2. How long does shipping take?

Delivery times depend on your location:

  • Local/National: [3–7 business days]

  • International: [7–14 business days]

Shipping times begin after your order has been processed.

3. Do you offer international shipping?

Yes, OFFICIAL VAU ships worldwide.
Shipping costs and delivery times vary by country and will be shown at checkout.

4. How do I track my order?

Once your order is shipped, you will receive an email with a tracking link.
Tracking updates may take 24–48 hours to reflect in the courier system.

5. What is your return policy?

-Items must be unworn, unwashed, and in original condition
-Returns must be requested within 7 days.
-Damaged or incorrect items will be replaced at no cost
Read our full Refund & Return Policy for details.

6. Can I exchange an item?

Yes. If you need a different size or product, contact us to request an exchange.
If the item is out of stock, we can issue a refund or store credit.

7. Can I cancel my order after purchase?

Orders cannot be cancelled once they have been processed or shipped.
If you need to change shipping details, contact us immediately we will assist if possible.

8. What if my package is lost or damaged?

Contact us at Jouvaughnie@hotmail.com with your order number.
We will help track the package and replace or refund if confirmed missing or damaged.

9. What payment methods do you accept?

We accept secure online payments through:

  • Debit/Credit Cards

  • PayPal

  • [Add others if needed]

All transactions are encrypted and processed securely.

10. Do you offer discounts or promo codes?

Yes, join our newsletter or follow our social pages to receive updates on sales, discount codes, and exclusive offers.

11. Are your clothing items true to size?

Our products are designed to fit true to size.
For the best fit, check our Size Guide before placing an order.

12. How do I contact customer support?

You can reach us at:
📩 Jouvaughnie@hotmail.com
We aim to respond within 24–48 hours.